Request Access Today!

Our Customer Web Portal is available to all customers who purchase directly from us. 

Arauco's customer web portal offers anytime-anywhere access to a wide range of features that allow you to:

  • Track Orders
  • Receive order alerts
  • Retrieve order confirmations & packing lists
  • View SKU purchase history
  • Review account statements
  • Download invoices, credit notes, & debit notes

To request access, click on the link below to fill out and submit a request form.

Information Available 24/7

Arauco's Customer Web Portal provides a secure, convenient platform that is accessible on any computer, tablet, or smartphone with internet access.

  • Round-the-clock access to the information you want, when you want it.
  • Use the same login credentials on all devices.

My Orders & Order Details

Use the Quick Search or Advanced Search from My Orders to find your order.  Once on the Order Details page, view order line & shipment information plus be able to download order documents including order conformations, packing lists, and invoices.

My Orders Quick Search
My Alerts Screenshot (1)

My Alerts

Set and manage individual order alerts or global alerts that apply to all orders.  Alert events include Order Created, Planned Shipment/Delivery, Out for Delivery, and Invoice Created.  Alerts are delivered via email notifications.

My Dashboards & Reports

Select a dashboard from a list of available dashboards to view including My Purchases Dashboard.

  • Standard charts and tables visualize your information.
  • Use interactive filters to drill-down in your data.
  • Export data to Excel for further analysis.
My Purchases Dashboard-1
My Account Statement

My Account Statement

View a detailed statement including payment status, due dates, amounts paid, and more.  Export information to Excel or download individual account documents including invoices, credit notes, and debit notes.