Request Access Today!
Our Customer Web Portal is available to all customers who purchase directly from us.
Arauco's customer web portal offers anytime-anywhere access to a wide range of features that allow you to:
- Track Orders
- Receive order alerts
- Retrieve order confirmations & packing lists
- View SKU purchase history
- Review account statements
- Download invoices, credit notes, & debit notes
To request access, click on the link below to fill out and submit a request form.
Information Available 24/7
Arauco's Customer Web Portal provides a secure, convenient platform that is accessible on any computer, tablet, or smartphone with internet access.
- Round-the-clock access to the information you want, when you want it.
- Use the same login credentials on all devices.
My Orders & Order Details
Use the Quick Search or Advanced Search from My Orders to find your order. Once on the Order Details page, view order line & shipment information plus be able to download order documents including order conformations, packing lists, and invoices.
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My Alerts
Set and manage individual order alerts or global alerts that apply to all orders. Alert events include Order Created, Planned Shipment/Delivery, Out for Delivery, and Invoice Created. Alerts are delivered via email notifications.
My Dashboards & Reports
Select a dashboard from a list of available dashboards to view including My Purchases Dashboard.
- Standard charts and tables visualize your information.
- Use interactive filters to drill-down in your data.
- Export data to Excel for further analysis.
My Account Statement
View a detailed statement including payment status, due dates, amounts paid, and more. Export information to Excel or download individual account documents including invoices, credit notes, and debit notes.